Frequently Asked Questions
Are your handbags authentic?
Yes, all Chérie Couture handbags are 100% authentic and handcrafted by our skilled artisans. Each piece comes with a certificate of authenticity and is crafted with the finest materials and crystals.
Can I customize a handbag?
We offer bespoke customization services for select styles. You can choose custom colors, crystals, and even add personalized monograms. Please contact our team at info@cheriecouture.com to discuss your vision.
How long does it take to create a custom piece?
Custom orders typically take 6-8 weeks to complete, as each piece is meticulously handcrafted to your specifications. We will keep you updated throughout the creation process.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are secure and encrypted.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties and taxes may apply depending on your country.
How do I care for my crystal handbag?
Please visit our Care Instructions page for detailed guidance on maintaining the beauty and longevity of your Chérie Couture piece.
What is your return policy?
We offer a 15-day return policy for items in unused, original condition. Please see our Shipping & Returns page for complete details.
Do you have a physical store?
Currently, Chérie Couture operates exclusively online to bring our luxury pieces directly to you worldwide. However, we occasionally host trunk shows and private appointments. Join our Collectors Club to be notified of exclusive events in your area.